Services
At MySeyon27 we are committed to making your stay as comfortable and convenient as possible. Discover the range of services we offer to enhance your experience with us.
Available services
Free WiFi : Stay connected with our high-speed internet service available free of charge in all our flats. Please note that there are no televisions connected to the network.
Weekly cleaning: We offer a weekly cleaning service for all our flats, ensuring a clean and welcoming environment throughout your stay. Bed linen and towels are included.
Laundry: Washing machines and tumble dryers are available in the building to make your stay easier.
Modern amenities: Each flat is equipped with modern conveniences, including a fully equipped kitchen or kitchenette, and more for your convenience.
Accessibility: MySeyon27 is equipped with a lift, ensuring easy access to all floors for all our tenants.
Parking : Parking is available nearby for visitors arriving by car. This covered parking is subject to a charge (further information). For on-street parking in the blue spaces, we have cards available on request and while stocks last.
Further information:
Arrival and Departure
Arrival time: from 4pm
Departure time up to 10am
If you have any specific requests or need further assistance during your stay, please do not hesitate to contact us by phone or email. We’re here to help!
FAQ
You should normally have received your WiFi access by email from our CISCO system (please check your spam folder). If this is not the case, please send an email to guest@myseyon27.com to obtain new access.
Your room is cleaned every week, please consultthe schedule in your accomodation.
If you wish to wash your clothes, you can use the washing machine and tumble dryer located in the building between floors 2-3, 3-4, and 4-5 on the stairs. There is no set timetable, so you can use these facilities at your convenience.
Please note that it is not permitted to wash the sheets provided by us if you use them, and that it is not permitted to lock the laundry rooms.
When you leave, pleaseensure that:
- You’ve emptied the fridge
- You’ve put all your rubbish in the respective bins
- You have left your key card on the table (as well as the car park card if you have one)
- You have left the flat in good general condition (a surcharge may be applied in the event of damage or negligence)
- You have closed the windows
- You haven’t forgotten anything that belongs to you
Check-out: Must be made before 10am on the last day of your contract. If you need to leave luggage after this time, please arrange this by emailing guest@myseyon27.com.
Check-in: Starts at 4pm on the first day of your contract. If you need to leave luggage earlier, please arrange this by emailing guest@myseyon27.com.
– international bank transfer (in CHF, bank charges payable by you)
– credit card via an online link (3% commission)
An invoice with a QR code is sent a few days before your arrival at MySeyon27, and then every month for the following month. You will receive it around the 15th and it must be paid by the 20th of the month.
If you wish to receive mail, please indicate the following address:
Your full name
c/o MySeyon27
Rue du Seyon 27
2000 Neuchâtel, Suisse
When we receive a letter for you, we’ll deliver it to your room!
If you experience any problems or disruptions, please email guests@myseyon27om or call +41 32 864 90 64.
All persons registered as being domiciled in the commune of Neuchâtel are subject to the Serafe audiovisual licence fee (included in the price), as well as the waste collection tax, which is invoiced directly by the commune.
You will be subject to the official tourist tax of CHF 4.20 per person per day for the first 60 days of your stay at MySeyon27, unless you stay longer than 90 days and register your residence in the Canton of Neuchâtel.
