Services
At MySeyon27, we are dedicated to making your stay comfortable and convenient as possible. Explore the range of services we offer to enhance your experience with us.
Available services
Free WiFi : Stay connected with our high-speed internet service available for free in all our apartments.
Weekly cleaning : We provide a weekly cleaning service for all our apartments, ensuring a clean and welcoming environment throughout your stay. Towels and bed linen are included.
Laundry facilities : Washing machines and dryers are available in the building for your convenience.
Modern Amenities : Each apartment is equipped with modern amenities, including a fully equipped kitchen or kitchenette, and more for your comfort.
Accessibility : MySeyon27 is equipped with an elevator, ensuring easy access to all floors for all our guests.
Parking : Parking is available nearby for visitors arriving by car, closed parking cost, please check their price list here. For the parking in the blue zone on the street we have parking card for free (in the limit available).
Additional information
Check-in and check-out times
Check-in : from 4:00PM
Check-out: from 10:00 AM
For any specific requests or require any additional assistance during your stay, please do not hesitate to call or send us a message. We’re here to help!
FAQ
You should normally have received your WiFi access by email from our CISCO system (please check your spam folder). If this is not the case, please send an email to guest@myseyon27.com to obtain new access.
Your room is cleaned every week, please consult the schedule in your accomodation.
If you wish to wash your clothes, you can use the washing machine and tumble dryer located in the building between floors 2-3, 3-4, 4-5 on the stairs. There is no set timetable, so you can use these facilities at your convenience.
Please note that it is not permitted to wash the sheets provided by us if you use them, and that it is not permitted to lock the laundry rooms.
When you leave, please ensure that:
- You’ve emptied the fridge
- You’ve put all your rubbish in the bins
- You’ve left the flat in a good general condition (a surcharge may be applied in the event of damage or negligence).
- You’ve closed the windows
- You haven’t forgotten anything that belongs to you
Check-out : Must be made before 10:00AM on the last day of your contract. If you need to leave luggage after this time, please arrange this by emailing: guest@myseyon27.com.
Check-in : Starts at 4:00PM on the first day of your contract. If you need to leave luggage earlier, please arrange this by emailing: guest@myseyon27.com.
- bank transfer
- credit card via an online link (3%commission)
An invoice with QR code is sent a few days before your arrival at MySeyon27, and then every month for the following month. You will receive it around the 15th and it must be paid by the 20th of the month.
If you wish to recieve mail, please indicate the following address:
Your full name
c/o MySeyon27
Rue du Seyon 27
2000 Neuchâtel, Suisse
When we receive a letter for you, we’ll deliver it to your room!
If ou experience any probems or disruptions, please email guests@myseyon27om or call +41 32 864 90 64.
All persons registred as being domiciled in the commune of Neuchâtel are subject to the Serafe audiovisual licence fee (included in the price), as well as the waste collection tax, which is involved directly by the commune.
All persons staying less than 60 days in the canton of Neuchâtel are subject to a tourist tax of CHF4.20/person/night (free for children). In return, these people receive the Neuchâtel Tourist Card and benefit from free public transport in the canton of Neuchâtel as well as discounts for various activities and tourist attractions.
